Conditions for Returns and Exchanges

Due to the nature of hygiene products, we generally do not accept returns or exchanges.

However, we will accommodate special cases such as shipping errors or damaged items during transit.

Return Procedure

If you discover any defective or damaged items upon receipt of your order, or if there was a shipping error, please contact us immediately.

If your return is approved, we will provide detailed instructions for the return process.

Responsibility for Shipping Costs

Shipping costs associated with returns or exchanges may vary depending on the condition or cause of the return.

In cases of shipping errors or defective items, we will cover the shipping costs.

However, for returns or exchanges initiated by the customer's preference, the customer will be responsible for the round-trip shipping costs.

Other

Please refer to the terms and conditions on our website for detailed provisions regarding returns and exchanges.

If you have any questions or concerns regarding returns or exchanges, please feel free to contact us at any time.

We appreciate your understanding and cooperation.